Increasing retention for OEMs and dealerships by delivering a premium aftersales customer experience.
incadea is the leading provider of open-platform dealership management, sales and service solutions, and is part of Cox Automotive. incadea now includes the leading aftersales solution for the automotive industry (powered by RTC technology), now known as incadea service.
We provide specialist tools that help manage the workshop and aftersales customer experience for vehicle manufacturers and dealerships, providing everything from service scheduling to vehicle health checks. incadea service aims to increase dealer revenue and profits, as well as helping dealers drive efficiency and improve customer satisfaction.
We give you the tools to grow your network, with intelligent data and integrated technology that puts you fully in control. Right now, we have almost 100,000 touchpoints across the globe, and all our services are available in the UK.
Our products are built on proven platforms which have been developed to offer dealers the highest levels of flexibility and simplicity.
We provide specialist tools tools that make life easier for both the dealer and their customers.
incadea service software is designed to drive efficiency in your aftersales department.
incadea service is a modular software system and is available from a standalone electronic VHC module right through to a fully connected and complete aftersales solution.
Designed to work with an existing DMS, incadea.service products have a continuous focus on improving efficiency, customer satisfaction and profit over and above any other aftersales system. Contact us and arrange a no-obligation on-site demo to see what we can do for your aftersales business.
Advisor App is a front of house platform that enables service advisors to streamline the workshop booking and vehicle management process.
Our innovative system gives advisors access to customer and booking information, allowing them to add and amend details, and efficiently manage customers and vehicles.
Providing the ability to view detailed vehicle service history, look up customer contacts, and check the status of vehicles in the workshop all from one location, Advisor is part of a fully integrated aftersales solution.
Workshop is a workshop management system that provides you with a single live view of all vehicle activity , so you can effectively manage your workload and boost productivity.
Take complete control of technician activities and resources, calculate payments and prioritise work in line with customer expectations. Manage and track workshop loading, appointments, MOT slots and
a range of pre-workshop activities for a transparent, accessible overview of your business.
Inspect is an integrated electronic vehicle health check system, enabling technicians to record and store results on any web device.
Streamline your workflow and improve communication with a clear management and reporting process, and business-wide communication for added accuracy.
Contact is an outbound call management system designed to improve and standardise customer communications. The platform uses an intelligent interface, flexible scripts and a two-way connection to the DMS database* to give call handlers the tools to provide great customer service.
Contact easily identifies missing data, and uses automated post, emails and SMS to communicate information directly to customers. Build and programme questionnaires, manage customer maintenance schedules and add extra users without any increase in cost.
*Dependent on DMS
Record and follow up on deferred services, never forget an opportunity, and enable your team to generate more aftersales revenue.
Keep service advisors informed about their service orders, jobs, and customers—at any time, without having to visit their desks.
Stay on top of current tasks. Check the status of service orders and take action if needed. Sync data with the DMS automatically and eliminate data loss.
Capture findings together with the customer. Record information immediately and have it synced with the DMS in real time.
